Customer Service and Technical Support

Installation Help

Credit Card Help

Other Questions

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Installation Help

Most installation problems are caused by a corrupt Windows Registry on your computer. The Windows Registry keeps track of your computer's setup. It can become corrupted during a power failure, aborted install or similar event. You will be surprised how messed up the registry can get.

To fix this yourself, first go to the Windows Control Panel and click on the menu item that will remove programs. It is named "Programs and Features" in Windows Vista. In earlier Windows versions it is usually labeled with the word "Programs" in the menu item.

Next remove ANY antivirus or bot removal programs you have and any other useless software while you are there. If you have trouble with this go on down the page and run Registry Fix. If needed, go back to the start and do these steps again until all errors disappear. Then do a fresh Norton install.

Click Here for a FREE Registry Check

Credit Cards

Your credit card security is very important to us. Credit Card charge inquiries are handled immediately.

You can check if you bought your software here by visiting MyNortonStore.com and see if you can login or get a new password emailed to you.

If you can not do login or get a password at MyNortonStore.com then visit www.Symantec.com for help.

Qther Questions

For problems relating to downloads, registration keys, and installation we have Frequently Asked Questions at our store. Click here and read FAQ's that are helpful with common issues. These FAQ's are for the customers of My Norton Store .com but anyone can read them.

Our Promise for timely and professional support.

We will strive to operate our business in a professional manner and abide by the generally accepted standards in our industry. We protect our reputation diligently by resolving 100% of all customer problems to the customer's satisfaction.

Our business hours are:
8am to 5pm Central Time USA.
(-5 GMT)

EMAIL We promise to take action on your issue within 48 business hours or sooner if possible. Most emails are answered promptly or within the same business day,

TELEPHONE calls take a little longer since each one usually takes much more time than an email. If possible, we will call you at a time you specify in your time zone, even if it is outside our business hours. Calls are answered promptly in the order they were received.

Support Request

When you email us a support ticket is opened. The ticket system is the heart of our support system and is monitored diligently. Please use it so you can rest assured someone received your request for help and you can keep up with the status.

When you submit a ticket you will get a reply email. If that email does not arrive within one hour or much sooner check you email spam filter and unblock mynortonstore.com. The email will have a link in it to track your support ticket issue.

That email is automated and is a test to see if you can receive our emails with your help. If you do not receive the email go back to support ticket and post a comment you cant receive our email so we will know and monitor the support ticket for replys from us.

Click here to send an email
to start a support ticket

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