If your software purchased here requires a software registration key to unlock it you will receive it usually within minutes if we can verify your purchase that fast. Most verifications are instant if you have your correct address and cvs number from your credit card. If we have to do manual verification of your purchase it will be emailed within 48 hours. That happens when address or cvs do not match your credit card.

The key is emailed to you and stored in your account on the invoice record of your purchase. Just log in, view your account and select the related purchase. Click on the link and you will view a purchase receipt with the key on it.

Email has become a difficult part of the Internet to manage due to SPAM. There are literally billions of pieces of SPAM traveling on the Internet as you read this. Sometimes legitimate email, especially automated messages like ours, get trapped as spam.

Your software will work for 15 days without a registration key to give you time to resolve any email problems or call us .

If you didn't get your email with your registration key and download instructions the first thing to do is to check your spam folder. White list any email from nortons.com

To test your email to make sure you can receive our email you can ask for a new password and see if it comes in. If so, you can login and see your purchase order by clicking on 'My Account'.

If that email still doesn't come in, there are several ways to communicate. Either you need to call us or you need to use a different email account.

1. If you have another email account you can use, see the 'What if I used the wrong email address?' to see how we can change your account to the other email.
2. If you don't have another email account, see the 'Contact Us' item to contact us, using your old account, and ask for your key, download information, and a new password, but be sure to tell us that emails from us are not reaching you. We have another account we can use to send email from.
3. If all else fails, send us an email or voice mail with a phone number and we'll call you. See the "Contact Us" FAQ