Support

Questions and Answers

Instructions

Customer Service

Our "Green Delivery" Commitment: All software is stored in your personal vault and offered as a download so nonrenewable fuels are not used. You can order a copy of all the software in your vault.

Your Vault: The vault servers as your personal backup site. If you are interested in accessing your vault for storing your backups contact us.
  • Download and Installation
    Instructions, questions and answers about installing or uninstalling Norton software.

  • Product Registration Keys
    Norton software requires a key to unlock it after the 15 day trial or for renewal. You receive your key within minutes of completing your purchase unless we have to manually verify your credit card. Then it might take up to 48 business hours. Manual verification is required if you do not enter your credit card billing address correctly, but you have enough information correct to get approved for the amount of purchase. The processing of the payment is on hold until we manually verify your credit card.

  • Reoccuring billing
    Problem with reoccurring billing, alterations in your account, cancellations.

  • For uninstall help, use the Norton Removal Tool.

WHO DO YOU SUPPORT AT THIS STORE? Only purchases made here are offered support here.

WHY DON'T YOU SUPPORT ALL NORTON USERS? Software is offered in many places on the Internet that do not provide support. Those are usually called "affiliate" sites and they exist to feed traffic to the manufacturer site. We are NOT an affiliate site. For questions about purchases in retail stores or on line affiliate stores that do not offer support, contact Symantec. Your other option is to purchase your software here so we will support you.

If you have purchased here and do not find what you need in our help section, contact us

CREDIT CARD CHARGE BACK POLICY STRICTLY ENFORCED:

CHARGE BACKS ARE NOT TO BE USED FOR THE CUSTOMER SERVICE PROCESS. Chargebacks cost us time and materials to process. Therefore we have a policy concerning unwarranted charge backs:

YOU HAVE  TO CONTACT US FIRST TO RESOLVE ANY ISSUE --or-- WE CHARGE A FEE EQUAL TO THE PRICE OF THE PRODUCT, UP TO $100.00 DOLLARS US FUNDS TO YOU. You agreed to this in our terms of service when you went through checkout.

Please, we give personal support just for you. Phone calls too. Try us out. You will enjoy the personal support and happiness we provide each of our customers.

SUPPORT CONTACT AND HOURS: We operate email and voice support 10-6 EST. If you do not find what you need in our help section, contact us.

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Norton Internet Security is the number one choice for home and small office protection. It protects the internal network of your home or business. Combined with a strategic backup plan you will have full protection from Internet threats.

Norton Antivirus protects your computer but not your local network. It does not have parental controls.

Norton 360 has the features of Internet Security with a couple of system tools and off site backup at Symantec.