|
Questions and Answers Instructions Customer Service Our "Green Delivery" Commitment: All software is stored in your personal vault and offered as a download so nonrenewable fuels are not used. You can order a copy of all the software in your vault. Your Vault: The vault servers as your personal backup site. If you are interested in accessing your vault for storing your backups contact us. |
|
WHO DO YOU SUPPORT AT THIS STORE? Only purchases made here are offered support here. WHY DON'T YOU SUPPORT ALL NORTON USERS? Software is offered in many places on the Internet that do not provide support. Those are usually called "affiliate" sites and they exist to feed traffic to the manufacturer site. We are NOT an affiliate site. For questions about purchases in retail stores or on line affiliate stores that do not offer support, contact Symantec. Your other option is to purchase your software here so we will support you. If you have purchased here and do not find what you need in our help section, contact us CREDIT CARD CHARGE BACK POLICY STRICTLY ENFORCED: CHARGE BACKS ARE NOT TO BE USED FOR THE CUSTOMER SERVICE PROCESS. Chargebacks cost us time and materials to process. Therefore we have a policy concerning unwarranted charge backs: YOU HAVEĀ TO CONTACT US FIRST TO RESOLVE ANY ISSUE --or-- WE CHARGE A FEE EQUAL TO THE PRICE OF THE PRODUCT, UP TO $100.00 DOLLARS US FUNDS TO YOU. You agreed to this in our terms of service when you went through checkout. Please, we give personal support just for you. Phone calls too. Try us out. You will enjoy the personal support and happiness we provide each of our customers. SUPPORT CONTACT AND HOURS: We operate email and voice support 10-6 EST. If you do not find what you need in our help section, contact us. Privacy Policy - Terms of Use - What is legal software? |


