TO GET YOUR KEY... The reason your email needs to work is we require you to confirm your email address before we deliver the key to you. The email confirms your identity and we release the key.

If you did not receive our email check your spam filter. If your email is broken please contact us immediately by telephone at our support center. There is another help topic on contacting us. Your software will work for 15 days without a key.

Another reason you have not received a key. We occasionally call a person on the telephone if the bank suggests it is a suspicious transaction. We will not release a key if we suspect fraud in the credit card transaction. Since we are delivering Internet Security to you we have to confirm the transaction is on a legitimate credit card and you are the owner of said card.

If you want to look up your purchases online go to your account and login. You can get a new password emailed to you if you have the correct email on file and we can pass through your spam filters. We do not put the serial number in your online invoice until you confirm your email address, There are help topics on this issue.

We mail you a printed invoice the day after your purchase to the address of the credit card holder. It has your download location, keys and install information. It should arrive by postal mail. It will come from near Atlanta Georgia USA so give it time to travel in postal mail. Atlanta has a very busy international airport and mail leaves for worldwide destinations daily.

PLEASE contact us if your email is not working and you can not receive our emails. Read our "Contact Us" help topic.  We will expedite your support request.