Download and Installation

Please visit our Installation Help (click here) if you run into any problems between purchase the software and having it running on your computer. This is also where you go if it does not show the correct amount of time before expiration.

Please read the rest of this page before contacting us. There might be other issues you need to know about.

Refunds

Norton products may be refunded within 60 days of the purchase date. Shipping, handling, and any applicable tax are not refundable except in certain states and countries where these items are refundable.

We will process your request immediately.Send as much information as you can such as order number, product, day of purchase to assist us in processing your refund request. If you wish to get a refund or have a question, you simply ask by contacting us.

Unknown charges on your credit card

Is the charge an "Automatic Renewal?" If you have a notice about an upcoming automated renewal, or a free trial that will be billed, that is from Symantec (click here) , it is not from us. If your order number starts with NP or VAB;. you must go to Symantec (click here) for support.

If you believe the unknown change was from our store, please contact us for immediate assistance. We will be back in touch with you within 2 business days. This is very improtant to us and you can rest assured we are giving your inquiry due diligence and will be in touch within 2 business days or sooner. We contact you if your charge is here or not here so you will be able to confirm it. Simply give us 2 business days or sooner and your question will be answered.

To save time, you may wish to read the charge carefully.Your purchase receipt says "Nortons.com" or "Johns Creek Software inc" if you purchased it here. It will have an order number that is all numbers, such as 10016. Calling Johns Creek Software will delay your inquiry since they have to pass it on to us; contact us.

Double Billing

Please note that most cases of 'double billing' are when our security rejected the charge, but your bank putting a hold on the amount, which will disappear in a few days. We cannot do anything about that. If the transaction actually ran twice, we will be contacting you before we send the software keys to be sure you want us to process two orders. If it was a mistake we will cancel the other order(s). On PayPal it occurs when you click Submit twice. We will reverse the duplicate charge when we contact you about the duopkicate order.

SUPPORT CONTACT AND HOURS: We operate email and voice support 10-6 EST.

Do you need our free email support? contact us.

Voice mail can take longer than email. Call us and we will return your call at the specified time in your time zone. 1-888-333-1896

We respond to support issues quickly, usually the same day. In some cases it might take up to 72 hours.

Who is supported at this web site, NortonS.com?

Johns Creek Software customers. We have been Norton software experts since the 1980's and selling Norton software at nortonS.com since 1998. If you can login or get your password emailed to you, you are a customer here. Additionally, if you are one of our customers your purchase receipt says "Nortons.com" or "Johns Creek Software inc" if you purchased it here. It will have an order number that is all numbers, such as 10016.

Are you looking for Symantec? They are at norton.com, without the 's', but you will eventually be taken to Symantec for the sale and support. If the order number starts with NP or VAB, that is a Symantec order. That is not us. Please go there for help.

Likewise, if you purchased a physical copy in a retail store,such as an office supply or computer store, that is not us. Please either contact the store or contact Symantec (click here) .If you don't know where you purchased your software, put in a support ticket (click here) and we will try to help.

CHARGE BACKS ARE NOT TO BE USED FOR REFUNDS. We will fight charge backs or Paypal disputes and charge a 50.00 fee if you have not contacted us before filing a chargeback.